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eInvoicing Services

eInvoicing Service Desk


The CEF eInvoicing Service Desk offers support to users of any of the CEF eInvoicing services. It is a Single Point of Contact to address questions, incidents, requests and changes reported by the users.  

The Service Desk can also by reached via cef-eInvoicing-support@ec.europa.eu.

Support Service: 8 am to 6 pm (Normal EC working Days)

Using Service Desk requires  EU Login

Who can use the service?

The CEF eInvoicing Service Desk service is intended for the following types of users:

  • eInvoicing service & solution providers: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Public entities: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Initiatives (e.g. funded projects etc.) with relevance to (cross-border) interoperability or involvement in the roll-out of the EU or national policies relating to eInvoicing

Benefits of using the service

The CEF eInvoicing Service Desk service provides additional services, such as:

  • Troubleshooting.
  • Support database.
  • FAQ
  • Single Point of Contact (SPOC)


Documentation