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About


Operations


The CEF building blocks provide a range of services in the field of service management, evolutive maintenance and stakeholder management and on-boarding, the services are all based on well-known and market leading methodologies such as ITIL, PM2, Agile RUP @ EC, and Service design. 

The building blocks' service offering 

The service offering provides a formal and uniform description of the services provided by the building blocks, in relation to its primary users. There are three types of services:

Core services. Deliver the basic goals of the building blocks through the definition, maintenance and backing of European standards and technical specifications.

  • Technical specifications
  • Standards of ESOs.

Enabling services. Services needed to deliver the core services.

  • Software (development, maintenance and evolution of reusable pieces of software or sample implementations, that allows a quick integration of the building block into any existing solution).
  • Operations services (support of the the day-to-day operation of the core services and assistance of users throughout the implementation of the core services).

Enhancing services: create additional value for the users and promote the uptake and reuse of the building blocks.

  • On-Boarding services (tools to create awareness on the building blocks amongst potential users and help these potential users to evaluate the added value they can receive using a building block).
  • Community Management Services (governance structures to capture user needs and monitor user experience in order to maintain and enhance the value offered by the building blocks).



Documents templates 



Master Service Arrangement

The Master Service Arrangement (MSA) aims to specify the understandings and expectations on behalf of the European Commission with regard to the provision of CEF Software and Services. It defines the generic terms that should be respected by the stakeholders to use and manage a Building Block Software sample implementation and/or Service.

It has to be noted that the MSA is a non-binding statement made in good faith, which is not legally enforceable against the Commission, and which creates no new binding legal obligations on the Commission. Any references to duties or obligations within this Arrangement should therefore be understood as a good faith statement of intent only, without any obligation of result or legal recourse in case of breaches of such duties or obligations. As such, this MSA does not require signatures between parties. 

  • Term 1 – Services scope: all Building Blocks and their related Service Offering are defined and described in this web portal. If a Client requests a Service which was not initially foreseen within those Building Blocks, this specific Service can be addressed through the CEF Governance.
  • Term 2 – Service modification:  any modification of the Service Offering, the related Service Level Agreements (SLAs) or Master Service Arrangement must be presented to the Operational Management Board (OMB) to inform the Clients (or third parties).
  • Term 3 – Compliance with the CEF Governance:  the Solution Provider and the Client must work within the CEF Governance processes and procedures.
  • Term 4 – Financial implications: the Master Service Arrangement does not of itself create any financial obligations.