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eInvoicing Service Desk


The CEF eInvoicing Service Desk offers support to users of any of the CEF eInvoicing services. It is a Single Point of Contact to address questions, incidents, requests and changes reported by the users.  

The Service Desk can also by reached via cef-eInvoicing-support@ec.europa.eu.

Support Service: 8 am to 6 pm (Normal EC working Days)

Using Service Desk requires EU Login

Who can use the service?

The CEF eInvoicing Service Desk service is intended for the following types of users:

  • eInvoicing service & solution providers: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Public entities: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Initiatives (e.g. funded projects etc.) with relevance to (cross-border) interoperability or involvement in the roll-out of the EU or national policies relating to eInvoicing

Benefits of using the service

The CEF eInvoicing Service Desk service provides additional services, such as:

  • Troubleshooting.
  • Support database.
  • FAQ
  • Single Point of Contact (SPOC)


Documentation

TECHNICAL SPECIFICATIONS
European standard and specifications
TESTING SERVICES
Conformance testing
SUPPORTING SERVICES
Service desk
Trainings
ONBOARDING SERVICES
Readiness Checker
Knowledge Base
Awareness raising and stakeholders follow-up