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Croatia modernises, simplifies and opens access to public services with CEF eID


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Accessing land records, applying for a construction permit and buying a vignette for a boat – these are just some of the Croatian digital public services that have become available to other EU and EEA citizens. An important enabler was the Connecting Europe Facility (CEF) eID Building Block, which provides and manages tools, support services and procedures for implementing an EU-wide, standards-based solution for cross-border electronic identification. Thanks to CEF eID, other Europeans can now use their own national eID schemes and means to securely and conveniently carry out online transactions in Croatia, bringing Europe one step closer to the Digital Single Market.


  • Croatian system for digital public services: e-Citizens
  • Challenge: How to authenticate other EU and EEA citizens to use e-Citizens services?
  • Project members:
    • Coordinator and lead: Ministry of Public Administration 
    • Technical operator: Financial Agency 
    • Other members: Ministry of Finance - Tax Administration, Croatian Pension Insurance Institute, Croatian Health Insurance Fund, Agency for Science and Higher Education, Croatian Academic and Research Network (CARNet), University of Zagreb, University Computing Centre, The Croatian National Tourist Board
  • Solution: Connect e-Citizens services to the CEF eIDAS-Node and enable the mutual recognition of eID schemes 
  • CEF Building Block: eID

Access for all

The Croatian e-Citizens system for digital public services was established in 2014 and today, it also offers e-services across borders to EU and EEA citizens. Croatia started on its journey to open up access to digital public services for other citizens shortly before the eIDAS Regulation came into force in July 2016. As a result, the e-Citizens system was extended in the spirit of the regulation, which aims to remove obstacles to the cross-border use of electronic identification between Member States, especially for ​​accessing public services.

Therefore, during 2016 and 2017, the Ministry of Public Administration, with support from the Financial Agency, conducted a project called Ensuring Access to Croatian Public e-Services within the e-Citizens Platform for EU and EEA Citizens. The objective of the project was to give Europeans access to Croatian e-Citizens services using their national credentials or means of electronic identification issued by other Member States.

The project enabled cross-border authentication, established the Central Government Platform ( with e-Citizens), and enabled the use of the first 10 public e-services for EU and EEA citizens. It was followed by a second project called the Electronic Public Identification Croatia (ePIC), which further extended the range of e-services available to other Europeans. With 834,740 unique users to date, the CEF eID Building Block contributed to the success of e-Citizens with a package of standards, specifications and software that now digitally connects Croatia to the rest of Europe. CEF eID also provided Croatia with support services and funding.

Joining the European network

Through this project, the e-Croatia Directorate (within the Ministry of Public Administration) successfully implemented the Croatian eIDAS-Node using the software provided by the CEF eID Building Block. The eIDAS software is a sample implementation of the eID eIDAS Profile, and it is offered free of charge to all Member States. The eIDAS-Node was implemented in the government’s existing National Identification and Authentication System (NIAS), thus connecting the national e-Citizens system to the European eIDAS network – the technical infrastructure which connects national eID schemes. The project lasted for a year from 15 June 2016 to 14 June 2017, and included several workshops organised by the CEF support team to help Croatian public authorities.

The next step was to notify other EU Member States of the Croatian eID scheme, which makes use of the NIAS and the Croatian personal identity card. Notifications allow other Member States to become aware of each other’s eID schemes for their mutual recognition. 

How CEF eID helped

  • Helped ensure compliance with the eIDAS Regulation and relevant standards
  • Provided a readily available technical solution in a sample software
  • Training and workshops
  • Funding for implementing the eIDAS-Node and for connecting services to it
  • Enabled identification of EU and EEA citizens


Two CEF eID funded projects helped to connect Croatian digital public services to the European eIDAS network.

PROJECT 1: Ensuring Access to Croatian Public e-Services within the e-Citizens Platform for EU and EEA Citizens (CEF Telecom Grant: 2015-HR-IA-0069)

PROJECT 2: Electronic Public Identification Croatia (ePIC) (CEF Telecom Grant: 2017-HR-IA-0019)

ePIC started in May 2018 and was coordinated by the Financial Agency with the following project partners: Ministry of the Interior, Ministry of the Sea, Transport and Infrastructure, Ministry of Justice, Ministry of Construction and Physical Planning, and the Official Gazette d.d.

How can CEF help you?

Our website CEF Digital provides more information on eID and the accompanying technical documentation and support services that are available to all. We would be happy to help you get started, visit us at the links below to learn more about eID, how you can apply for EU funding for a project of your own, and check out our list of other Croatian CEF grant beneficiaries.

Last updated on  May 19, 2020 13:21
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