Estonian state portal

The Estonian State Portal is a secure Internet environment through which Estonian residents can easily access the state’s e-services and information.

@Photo from Pixabay.


The portal is a gateway to public information and public services – it is easy, convenient, quick and secure.

The Estonian State Portal is a secure Internet environment through which Estonian residents can easily access the state’s e-services and information. It contains articles on how to resolve important or frequently occurring issues (such as applying for family benefits), and advice on what to do in certain situations.







Start date1 Jan 1998

Public matter

Nature and status of project Rolled Out 
Is the OOP case/enabler mandatory? Mandatory

Enabling assets or components 

Relevant Enablers
Estonian data exchange layer for information systems (X-Road)
Estonian Public Key Infrastructure
Estonian Catalogue of Public Sector Information (RIHA)
Estonian three-level IT baseline security system ISKE

Political commitment
Interoperability of the State Information System. Endorsed with the Directive of the Minister of Economic Affairs and Communications 11-0377, 22.12.2011,
Legal interoperability
Public Information Act. Riigikogu, RT I 2000, 92, 597,
Eesti teabevärava haldamise, teabe kättesaadavaks tegemise, arendamise ning kasutamise nõuded ja kord,
The administration system of state information system. Vabariigi Valitsus, RT I
29.03.2016, 6,
The data exchange layer of information system. Vabariigi Valitsus, RT I 27.09.2016,
Personal Data Protection Act. Riigikogu, RT I 2007, 24, 127,
Socio-cultural influence factors
Enabler 1. Secure data exchange layer X-Road for personal services is used.
Enabler 2. Secure mechanisms for authentication are used.
Enabler 3. Providing personal e-mail address and URL for citizens
Enabler 4. Environment for secure signing

Data handling / data exchange

Type of data sharing

Actual data

Data handler

Stakeholder nameStakeholder typeStakeholder role

The Information System Authority

GovernmentDatabase owner
IndividualsCitizenData consumer

Public sector agencies

GovernmentData provider


BusinessData consumer


CitizenData consumer


CitizenData consumer
EU Point of Single Contact
BusinessData consumer


The portal is useful to:

Individuals. Using the state portal is convenient and secure and saves time. EU citizens and foreigners alike can find information in the portal about their rights and obligations in communicating with the public authorities in Estonia. The thorough information the portal contains can be used to find answers to potentially problematic issues before they arise.
Queries sent via the portal are answered directly by user support or passed on to the relevant department – users do not need to do this themselves. All questions can be submitted in one place, with a guaranteed response.

Entrepreneurs. The portal is a simple and secure way to obtain information about launching and running an enterprise and about communicating with public departments. If operating in a certain field is subject to specific requirements, the portal provides entrepreneurs with step-by-step instructions on what to do. For EU business operators, the portal represents a single online contact point.

Public sector agencies offering services. The portal is a secure environment via which users are provided with convenient access to public sector information, services and contact details. The more comprehensive information the portal contains, the fewer enquiries public departments receive, since users get the answers they need straight from the portal or from user support.

Society. People spend less time dealing with state bureaucracy. Less administrative burden is placed on public sector agencies.

EU Point of Single Contact. EUGO is a network of EU state portals that provides points of single contact for entrepreneurs throughout the EU. Through EUGO information is easily found about which licences, notifications or permits are needed to start a business in any EU country. is part of the EUGO network. EUGO operates under the Services Directive which aims to fulfil the goal of a digital single market.

Estonian e-Residency
The Republic of Estonia is the first country to offer e-Residency — a transnational digital identity available to anyone in the world interested in administering a location-independent business online. e-Residency additionally enables secure and convenient digital services that facilitate credibility and trust online.


Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

Last updated on  Jul 29, 2019 16:20

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