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Estonian Consumer Service Environment Data System

The Consumer Service Environmental Information System is a system, where public servants deal with the acomplaints from consumers and the scheduled inspection operations. Consumers can submit complaints through the system and access the archive of their statements.

@Photo from Pixabay.

Summary 

The Consumer Service Environmental Information System is a system, where public servants deal with the acomplaints from consumers and the scheduled inspection operations. Consumers can submit complaints through the system and access the archive of their statements.


URLTarbijakaitseamet (Consumer Protection Board)
Focus

Citizens 

Start date1 Jan 2014 
DomainOthers
ScopeNational/Federal 
CountryEstonia
Nature and status of project Rolled Out 
Is the OOP case/enabler mandatory? Opt-in


Enabling assets or components 

Relevant Enablers
Estonian data exchange layer for information systems (X-Road)
Estonian Public Key Infrastructure
Estonian Catalogue of Public Sector Information (RIHA)
Estonian three-level IT baseline security system ISKE


Legal interoperability
Consumer Protection Act1, RT I 2004, 13, 86, https://www.riigiteataja.ee/akt/131122013007
---------
Statute of the Estonian Consumer Protection Board , RT I, 12.02.2014, 19, https://www.riigiteataja.ee/akt/112022014019

Data handling / data exchange

Type of data sharing

Actual data


Data handler

Stakeholder nameStakeholder type

Consumer Service Environmental Information System

Government

CitizensCitizen
Population RegisterGovernment
Business RegisterBusiness
BusinessGovernment
PublicCitizen
Register of Economic activitiesGovernment
Criminal Record RegisterGovernment
Address Data SystemGovernment


Architecture

The data entered in the database consists of complaints and appeals from consumers and also relevant operations for resolving complaints, as well as the procedural steps in connection with the administrative and misdemeanour proceedings. Also, people can watch their appeals' archive. Consumers can submit appeals and complaints anonymously or using an ID card.
The database has been integrated with the commercial register; the Population Register; Address Data System; Criminal Records Register and Register of Economic Activities.
The Consumer Service Environmental Information System also acts as a document register, which allows to avoid duplication of data entered into different systems. Data about completed submissions, decisions and procedures are kept in the archives, which are public.


Source: https://scoop4c.eu/index.php/cases/estonian-consumer-service-environment-data-system

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.




Last updated on  Jul 26, 2019 15:58

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