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Privacy statement

This privacy statement explains how the Internal Market and Services Directorate General uses any information you give to us, and the way we protect your privacy under the responsibility of the Controller Mr Elemer TERTAK, Director of Directorate H.

Your Questions on Community Legislation

The objective of this web site is to allow you to submit on line questions related to legislative acts from DG Internal Market and Services. When you submit a new question, your personal data will be collected and further processed in accordance with Regulation (EC) 45/2001, of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data.

What information do we collect, and for what purpose ?

Personal information

We collect the information necessary to identify and contact you : your first and last name, your organisation, your email address and your phone number. This information is only used to provide the necessary follow-up to your question.

Session cookies

The system uses session "cookies" in order to ensure communication between the client and the server. Therefore, your browser must be configured to accept "cookies". However, it does not collect any personal or confidential information of any kind, nor the IP address from your PC.

Technical comment

We keep the emails which have been sent to you in order to be able to deal with any problems.

Who can access your data?

Within the Internal Market and Services Directorate General, only a restricted number of persons managing questions have access to your personal data. Futhermore, access is restricted to those managing the legislative area(s) related to your question. These people are bound by Regulation 45/2001. Our systems administrators also have access to the data for the purpose of keeping the service running. They are subject to the same legal obligations, and must identify themselves (login/password) for these operations.
Your personal data is NEVER published on this site.

How do we safeguard your data ?

After the question form has been submitted, your data is recorded in a secured and protected database hosted by the Data Centre of the European Commission.

How can you verify or modify your data?

You can access and modify your data by contacting the controller for this web site.

How long do we keep your data ?

The legal retention period for information requests from citizens is two years. This means your personal data will be erased two years after the question has been submitted and all related emails sent to you will also be deleted. The question (which will have become anonymous) will be kept in the system.

Legal basis and contact information

We are committed to comply with the Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on Protection of Personal Data. If you have any questions on the Protection of Personal Data you can contact the controller responsible for this web site (email: For complaints, you can contact the European Data Protection Supervisor (site:


The European Commission services maintain this website to enhance public access to information about the Commission’s initiatives and European Union policies in general. Our goal is to keep this information timely and accurate. If errors are brought to our attention, we will try to correct them.

However the Commission and Commission services accept no responsibility or liability whatsoever with regard to the information on this site.

This information:

  • is of a general nature only and is not intended to address the specific circumstances of any particular individual or entity;
  • should not be relied on in the particular context of enforcement or similar regulatory action;
  • is not necessarily comprehensive, complete, or up to date;
  • is sometimes linked to external sites over which the Commission services have no control and for which the Commission and Commission services assume no responsibility;
  • is not professional or legal advice (if you need specific advice, you should always consult a suitably qualified professional);
  • is in no way constitutive of an interpretative document;
  • does not prejudge the position that the Commission might decide to take on the same matters if developments, including Court rulings, were to lead it to revise some of the views expressed here;
  • does not prejudge the interpretation that the Court of Justice of the European Communities might place on the matters at issue.

Please note that it cannot be guaranteed that a document available on-line exactly reproduces an officially adopted text. Only European Union legislation published in paper editions of the Official Journal of the European Union is deemed authentic.

It is our goal to minimise disruption caused by technical errors. However some data or information on our site may have been created or structured in files or formats that are not error-free and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. The Commission and Commission services accept no responsibility with regard to such problems incurred as a result of using this site or any linked external sites.

This disclaimer is not intended to limit the liability of the Commission and Commission services in contravention of any requirements laid down in applicable national law nor to exclude its liability for matters which may not be excluded under that law.

Copyright notice

© European Communities, 2007 -

By submitting a question and requesting an answer you grant or (where the grant fails for lack of formality) agree to grant on demand in written form as from the date of submission an irrevocable, royalty-free, worldwide licence to the European Commission to reproduce or adapt your question in all media for public education, publicity, and related purposes, and to grant the sub-licence in the following paragraph.

Reproduction of text within this website is authorised, provided the source is acknowledged.

Legislative Area

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Accounting and financial reporting
Asset management
Capital Requirements Directives (CRD)
Insurance and pensions
Markets in Financial Instruments Directive
Payment services

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