Guidelines

1. What is the status of answers to the questions?

These answers will facilitate the transposition of the legislative acts into Member State legislation as well as their application by all concerned actors. However, it should not be expected that the wording on these issues will be identical from one Member State to another. Of course, the final interpretation of Community law, including the legislative acts on this web site, is a matter for the Court of Justice.

2. Who can ask questions?

Everybody (private persons, entities, federations).

3. Do I have to use a certain language?

In principle you can ask your question in all official community languages. English is the preferred language, because in all other languages a translation will be necessary which will delay the answering process.

4. What questions can I ask?

Any question related to the provisions of any of the legislative acts mentioned in this web site.

5. How can I find out what questions have been asked so far?

Before submitting a new question you should browse the existing questions. Several tools have been developed to enable you to easily search within the existing questions : look in the menu on the left under "Browse existing questions"

6. How should I ask questions?

Questions should be as concrete as possible. Practical examples will always be helpful. Hypothetical questions (like: "What would happen if yyy happens?" or "What would have be the consequences under provision xxx if yyy had happened?") cannot be answered. To avoid unnecessary work for you and the Internal Market services, please check before submitting a question to see if it has already been asked (as explained under point 5).

7. What shall I put into the boxes related to personal data?

We need minimal information in order to contact you in cases where the question is not entirely clear or further information would be necessary or helpful. Finally, once the answer for your question is available, it will be sent to you directly. Our privacy statement explains how we process your personal data.

8. When will I get an answer?

We aim to answer most questions in no more than 3 months. However, depending on the workload of the Commission services and the complexity of the question, a much longer period may sometimes be necessary. Also translations can be a bottleneck (this is outside our control) which might cause a significant delay.

9. How will I receive the answer?

The answers will be published in due course in this web site, and you will be informed of the answer by email.