European Commission President Jose Manuel Barroso said: “Further substantial progress towards a European single market for telecoms is essential for Europe’s strategic interests and economic progress. For the telecoms sector itself and for citizens who are frustrated that they do not have full and fair access to internet and mobile services.
Vice President Neelie Kroes, the Digital Agenda Commissioner responsible for the package, said: “The legislation proposed today is great news for the future of mobile and internet in Europe. The European Commission says no to roaming premiums, yes to net neutrality, yes to investment, yes to new jobs. Fixing the telecoms sector is no longer about this one sector but about supporting the sustainable development of all sectors.”
While successive waves of reform by the European Union have helped transform the way telecoms services are delivered in the European Union, the sector still operates largely on the basis of 28 national markets. There is no telecoms company that operates across the whole EU, and both operators and customers face differing prices and rules.
To address these problems the main elements of today’s package are:
Simplifying EU rules for telecoms operators
A single authorization for operating in all 28 member states (instead of 28 authorisations), a demanding legal threshold for regulating telecoms sub-markets (which should lead to a reduction in number of regulated markets), and further harmonizing the way operators can rent access to networks owned by other companies in order to provide a competing service.
Pushing roaming premiums out of the market
Incoming call charges while travelling in the EU would be banned from 1 July 2014. Companies would have the choice to either 1) offer phone plans that apply everywhere in the European Union ("roam like at home"), the price of which will be driven by domestic competition, or 2) allow their customers to “decouple”, that is: opt for a separate roaming provider who offers cheaper rates (without having to buy a new SIM card). This builds on the 2012 Roaming Regulation which subjects operators to wholesale price cuts of 67% for data in July 2014.
No more international call premiums within Europe
Today companies tend to charge a premium for both fixed and mobile calls made from a consumer's home country to other EU countries. Today's proposal would mean companies cannot charge more for a fixed intra-EU call than they do for a long-distance domestic call. For mobile intra-EU calls, the price could not be more than 0.16 pounds (0.19 euros) per minute (plus VAT). In setting prices, companies could recover objectively justified costs, but arbitrary profits from intra-EU calls would disappear.
Legal protection for open internet (net neutrality)
Blocking and throttling of internet content would be banned, giving users access to the full and open internet regardless of the cost or speed of their internet subscription. Companies will still able to provide “specialized services” with assured quality (such as IPTV, video on demand, apps including high-resolution medical imaging, virtual operating theatres, and business-critical data-intensive cloud applications) so long as this did not interfere with the internet speeds promised to other customers. Consumers would have the right to check if they are receiving the internet speeds they pay for, and to walk away from their contract if those commitments are not met.
New consumer rights, with all rights harmonized across Europe
New rights such as the right to plain language contracts with more comparable information, greater rights to switch provider or contract, the right to a 12-month contract if you do not wish a longer contract, the right to walk away from your contract if promised internet speeds are not delivered, and the right to have emails forwarded to a new email address after switching internet provider.
Coordinated spectrum assignment
This will ensure Europeans get more 4G mobile access and Wi-Fi. Mobile operators will be able to develop more efficient and cross-border investment plans, thanks to stronger coordination of timing, duration and other conditions of assignment of spectrum. Member States would remain in charge, and continue to benefit from related fees from mobile operators, while operating within a more coherent framework. Such a framework will also expand the market for advanced telecoms equipment.
More certainty for investors
The Recommendation on Costing Methodologies and Non-Discrimination is the second element of this package, complementing the proposed regulation and intrinsically linked with it. It aims to increase certainty for investors, to increase their investment levels, and reduce divergences between regulators. This means 1) further harmonising and stablising costs that incumbent operators may charge for giving others access to their existing copper networks; and 2) ensuring that "access seekers" have truly equivalent access to networks. Where such competitive constraints and non-discrimination are ensured, the prices for wholesale access to "next generation" broadband would be determined by the market rather than regulators, meaning less red tape for operators.
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Please note: all amounts expressed in sterling are for information purposes only.