112 is the European emergency number, reachable from fixed and mobile phones, free of charge, everywhere in the EU.
112 links the caller to the relevant emergency service (police, fire brigade or ambulance, mountain rescue and coastguard) and is available 24-hours a day.
112 is now operational in all EU member states alongside existing national emergency numbers (like 999 or 110). Denmark, Finland, The Netherlands, Portugal, Sweden, Romania and Malta have decided to make 112 their sole or main national emergency number.
112 is also being used in countries outside the EU, such as in Croatia, Montenegro and Turkey. Ukraine has also committed to introduce this number in the cities which will host Euro 2012 football matches (Kyiv, Donetsk, Kharkiv, and Lviv) by the beginning of the sports event.
The Eurobarometer survey published today shows that Europeans' awareness of the availability of 112 in their country and in other EU member states is stagnating. To address this issue, Vice-Presidents Kallas and Kroes wrote to the main transport companies on 27 January 2012.
A report on how each member state is implementing 112 (also issued today) gives a snapshot of the different languages to which 112 call centres can respond.
English can be used in 24 countries (besides UK, Ireland and Malta): Belgium, Bulgaria, the Czech Republic, Denmark, Germany, Estonia, Greece, Spain, Italy, Latvia, Lithuania, Luxembourg, Hungary, Portugal, The Netherlands, Austria, Poland, Romania, Slovenia, Finland and Sweden, as well as Croatia, Iceland and Norway.
In the UK, emergency call centres can rely on interpretation services covering 170 languages, while in France a similar service can deal with 40 languages.
Transport companies and organisations participating in the 112 promotion campaign
Full report and summary of Eurobarometer "The European Emergency Number 112" and COCOM report and annex on the implementation of 112.