In the short term, the Commission will take a series of measures to improve pan-European application of passenger rights, including:
• strengthening the mandate of the network of national enforcement bodies (NEBs) to adopt decisions on a common interpretation and enforcement of passenger rights issues as they arise;
• publishing NEB interpretive guidelines on the regulation on people with reduced mobility (Regulation 1107/2006);
• creating a new forum for feedback from consumer groups, NGOs and industry on all air passenger rights issues – including enforcement;
• stepping up information and awareness campaigns.
Looking ahead at the review of Regulation 261, the Commission will launch in 2011 an impact assessment and public consultation on issues to be potentially in the future revision, including a range of issues from clarification on liability in the case of extraordinary circumstances, proportionality of compensation, and effective re-routing, to other issues such as rights with regard to lost luggage and rescheduling of flights, where more work needs to be done.
In parallel, and to strengthen and ensure coherent enforcement of passenger rights across all modes, the Commission will, already this year, bring forward a communication clarifying key concepts so they apply in the same way across all modes – rail, air, maritime, bus and coach – e.g. re-routing between modes.
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