Air passenger rights legislation applies not only if you are booked with an EU carrier and for trips within the EU, but also for travellers on any airline even if they are leaving the EU as long as the journey start at an EU airport.
The legislation provides entitlements for passengers if their flights are delayed, overbooked or cancelled – including refunds, alternative transport options, refreshments and even accommodation for the more extreme delays. The levels of compensation depend on length of delay and on the intended final destination. The rules also outline alternative transfer options that the carrier can offer. Compensation for damaged luggage is also covered, but claims must be lodged within seven day.
EU passengers’ rights extend to those travellers with reduced mobility. For example, they have the right to assistance to get on and off the plane, during the flight and around the airports, all free of charge. However, to get the best help, it's advisable to contact the airline or tour operator at least 48 hours prior to your trip and explain what kind of help you require.
In addition, if you are travelling by car and are entitled to use disabled parking facilities in your own country, then the EU standard model for disabled parking cards also allows you to use parking facilities granted to the disabled in other EU countries.