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Don’t forget EU apps in case of mishaps
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Published on 31-07-13

Before you head off on your summer holidays why not take a moment to download the new passenger rights app just in case your travel plans don't take off as planned.  With it you will be able to check what assistance you are entitled to from the airline under EU laws should your flight be delayed, or even worse - cancelled.

    Don’t forget EU apps in case of mishaps

    Air passenger rights legislation applies not only if you are booked with an EU carrier and for trips within the EU, but also for travellers on any airline even if they are leaving the EU as long as the journey start at an EU airport. 

    The legislation provides entitlements for passengers if their flights are delayed, overbooked or cancelled – including refunds, alternative transport options, refreshments and even accommodation for the more extreme delays.  The levels of compensation depend on length of delay and on the intended final destination. The rules also outline alternative transfer options that the carrier can offer.  Compensation for damaged luggage is also covered, but claims must be lodged within seven day.

    EU passengers’ rights extend to those travellers with reduced mobility.  For example, they have the right to assistance to get on and off the plane, during the flight and around the airports, all free of charge.  However, to get the best help, it's advisable to contact the airline or tour operator at least 48 hours prior to your trip and explain what kind of help you require.

    In addition, if you are travelling by car and are entitled to use disabled parking facilities in your own country, then the EU standard model for disabled parking cards also allows you to use parking facilities granted to the disabled in other EU countries.

    European Health Insurance Card

    Another handy app is a guide on the European Health Insurance Card (EHIC) which explains your rights should you fall ill or suffer an injury during your travels and need to see a doctor. 

    EHIC provides access to urgent medical treatment under the same conditions and at the same costs as people insured in the country being visited.  It does not guarantee free service.  As each country's healthcare system is different, services that cost nothing at home might not be free in another country.

    The card covers travel in the EU or Iceland, Liechtenstein, Norway and Switzerland. 

    Important – the card cannot be generated or downloaded for use, so if you don’t yet have a card you can apply for one free of charge from the NHS, or any other EU national health insurance provider.

    EU passenger rights extend to shipping, rail, bus and coach travel.  Note: the UK requested an exemption for bus and coach passenger rights until 2017.

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    Last update: 05/08/2013  |Top