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Free app on passengers' rights
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Published on 05-07-12

A free smartphone app is now available to help provide passengers stranded at airports or waiting for missing luggage with on the spot, clear and concise information, on their EU rights and entitlements. It covers all the most common travel problems, such as flight delays, cancellations, re-routing, or even when the package holiday hotel is not as advertise, plus many more.

    Free app on passengers' rights

    Free app on passengers' rights

    The app is available to download on four mobile platforms: Apple iPhone and iPad, Google android, RIM Blackberry and Microsoft Windows Phone 7.  Available in 22 languages, it makes use of device local storage to avoid the need for data connectivity whilst travelling.

    Presented in a question answer format, it allows users to easily identify the problem they are experiencing alongside a clear explanation of their entitlements under EU law and the options available to them.

    The app may also display travel information and advice from the European Commission during a large-scale emergency, such as during the Icelandic volcanic ash crisis in 2010.

    The app also provides information on rail passenger rights which apply to all international rail services in the EUSix basic entitlements are common throughout the EU, such as passenger and baggage liability, rights for passengers with reduced mobility and the availability of through tickets.  Whereas rights vary between member states on national long distance, regional, suburban and urban services.

    Your passenger rights

    For more information, please contact the London press office on 020 7973 1971.

    Please note: all amounts expressed in sterling are for information purposes only.

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    Last update: 09/07/2012  |Top