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Guidance for disabled air travellers
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Published on 14-06-12

As thousands of disabled Paralympians and spectators prepare to travel to London for the 2012 Paralympic Games, the Commission has published guidelines to help disabled air travellers and those with reduced mobility who still face problems travelling despite EU anti-discrimination legislation.  The guidelines, in a Q&A format, address concerns in some 22 areas, such as pre-notification, unjustified refusals and problems with medical and mobility equipment.


    Guidance for disabled air travellers

    The guidelines clarify existing rules for passengers and operators and apply to travellers at all EU airports and all EU carriers anywhere in the world, as well as non-EU carriers operating within or leaving Europe.

    Vice President Siim Kallas said, "My message to disabled passengers is: if you want an easier journey, tell them in advance that you are coming. And to the airlines and airport operators I would say, disabled and reduced mobility passengers will usually need your assistance. These guidelines are there to help you, in helping them."

    Based on frequently asked questions raised by national enforcement bodies, passenger complaints and Members of the European Parliament the guidelines were finalised in consultation with national authorities, consumer and user groups, airport and air carrier organisations.
    Air passenger rights legislation came into force in July 2008 to ensure disabled persons and persons with reduced mobility were afforded the same right to travel as those without mobility limitations and were not discriminated against.  Every year since, more than 2 million disabled and reduced mobility travellers using Europe's main airports have benefitted from easier access to air travel.

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    Last update: 15/06/2012  |Top