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EU-wide air passenger rights day
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Published on 07-07-11

Consumer advisors from the UK's European Consumer Centre network were on hand at Standsted airport today (7 July) to provide passengers with free practical advice on what to do with if their flight is cancelled or delayed, or if their baggage goes missing.  It was the first time the EU-wide network of consumer advice centres have organised a simultaneous awareness raising event on EU air passenger rights.

    EU-wide air passenger rights day

    Commenting afterwards, Jade Ahmed, ECCS advisor said: "We were pleased to be able to raise awareness before people set off on their holidays. Travellers were equipped with leaflets, and advice where needed, and could ‘take off’ knowing their Air Passenger Rights".

    Staff at the UK-ECC are on hand to help EU travellers in a number of ways, such as helping obtain refunds and compensation.  In such cases they will contact the airline on behalf of the consumer, or if necessary, help file a complaint with the relevant authority . They also offer advice on taking cases to an out-of-court dispute resolution.

    For detailed information about your air passenger rights click here.

    The UK ECC was partnered at the event by the European Consumer Centre for Services (ECCS), its sister organisation, which provides consumers with advice on their rights and means of redress when accessing services across the EU.

    Whereas staff at the UK-ECC offer free online advice as well as support for consumers to help them avoid problems when buying goods from a trader in another EU country (as well as Norway and Iceland).  Should consumers run into problems (with a refund, repair or replacement to which they are entitled to under EU rules) and for whatever reason have not been able reach an understanding with the trader, then the Centres' staff can intervene on the consumers' behalf.

    The ECCs also provide advice on: holidays, timeshare and holiday clubs, internet auctions and publish consumer reports on practical topics, from a comparison of hotel ratings to a survey of ski resorts in Europe.

    The ECC network is co-financed by the European Commission and national authorities.

    For further information see or you can call them on 08456 089606 Monday-Friday, between 10.00am and 3.00pm.


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    Last update: 13/07/2011  |Top