Every year the UK ECC experiences a surge of complaints and enquiries from consumers who have failed to sort out disputes themselves after their holidays.
Jed Mayatt, UK ECC Director said: "Our ultimate aim is to help as many UK consumers as possible who encounter problems with a trader based in Europe, to achieve a refund, replacement, repair or cancellation of their contract. However, we also want people to "do their homework" before they go then they are better prepared."
Advice topics include: buying goods and services; timeshare and holiday clubs; package holidays; car rental; air travel; mobile roaming.
For more information
Those seeking advice or wishing to pursue a complaints can do so online at www.ukecc.net or by phone on 08456 04 05 03 weekdays between 10am and 3pm.
For pre-shopping advice, consumers can contact the UK ECC's sister organisation, the European Consumer Centre for Services
The UK ECC is part of the European Consumer Centre Network which provides assistance to EU consumers in resolving disputes with buying goods and services, online shopping, internet auctions, timeshare/holiday clubs, as well as air travel.
It is co-funded by the European Commission and the Department for Business, Innovation and Skills.