Published on 15-02-11
An overwhelming number of Britons are still worried about the cost of using their mobile phone when travelling in the EU. According to a survey released by the European Commission today, 75 per cent of British travellers (EU: 72 per cent) still limit their roaming calls because of high charges even if a majority are aware that prices have fallen since 2006. And only 17 per cent of Britons (EU: 19 per cent) who use internet-related services on their mobile phones when abroad think the costs of data-roaming, ie internet surfing or checking e-mails, are fair.
Neelie Kroes, Vice-President of the European Commission for the Digital Agenda said: "Telecom companies must listen to their customers. Consumers feel there is still much room for improvement, particularly for data roaming. As I promised in the Digital Agenda for Europe, I intend to ensure better roaming solutions for European citizens and businesses."
The results of the survey, plus the public consultation on the future of the Roaming Regulation (IP/10/1679), which closed on 11 February, will feed into the Commission's review of current EU roaming rules due by June 2011.
The performance target set by the Digital Agenda for Europe (IP/10/581) is that the difference between roaming and national tariffs should approach zero by 2015.