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Mobile phone users still worry about costs when abroad
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Published on 15-02-11

An overwhelming number of Britons are still worried about the cost of using their mobile phone when travelling in the EU.  According to a survey released by the European Commission today, 75 per cent of British travellers (EU: 72 per cent) still limit their roaming calls because of high charges even if a majority are aware that prices have fallen since 2006.  And only 17 per cent of Britons (EU: 19 per cent) who use internet-related services on their mobile phones when abroad think the costs of data-roaming, ie internet surfing or checking e-mails, are fair.

Neelie Kroes, Vice-President of the European Commission for the Digital Agenda said: "Telecom companies must listen to their customers. Consumers feel there is still much room for improvement, particularly for data roaming. As I promised in the Digital Agenda for Europe, I intend to ensure better roaming solutions for European citizens and businesses."

The results of the survey, plus the public consultation on the future of the Roaming Regulation (IP/10/1679), which closed on 11 February, will feed into the Commission's review of current EU roaming rules due by June 2011.
The performance target set by the Digital Agenda for Europe (IP/10/581) is that the difference between roaming and national tariffs should approach zero by 2015.

    Mobile phone users still worry about costs when abroad

    Habits vary
    The survey also revealed the differing habits across the EU, such as:
    - men are more likely to make voice calls while women prefer to send text messages;
    - 88% of Cypriots mostly use voice services but only 44% of British travellers do;
    - 81% of Irish mobile users roaming in the EU favour text messages as opposed to only 24% of Portuguese;
    - 32% of Bulgarians do not use their mobile phones abroad at all;
    - young people are now significantly more likely to use roaming services compared to 2006 figures (making voice calls: +43%; receiving calls: +42% and sending text messages: +51%).
    - 30% of retired people and 15% of 25-39 year olds do not use their mobile phones abroad at all.

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    Last update: 17/02/2011  |Top