Of the 14 sites checked by the UK's Office of Fair Trading in 2009, four
Two of which remain the subject of an ongoing case.
Don't be caught out
Look at these mock web pages for examples of good and bad practice.
What consumers should find and Warning:
What consumers should watch out for
Online sales of tickets for cultural and sporting events are now under the
spotlight of investigators. Of the 414 sites checked by national agencies, 60%
have been flagged for further checks for breaching consumer rules. The
OFT have flagged 22 sites for further investigation.
The main problems identified include: missing, incomplete or misleading
information about the price (eg hidden taxes or handling charges);
unfair terms and conditions (eg ticket delivery was not guaranteed on
time or a refund was excluded in the event of cancellation) and missing,
incomplete or misleading information about the trader (eg the trader
falsely claiming to be an authorised representative).
The OFT and other EU national authorities are now in the enforcement phase
during which time they contact the traders and ask them to clarify their
position or correct the problems identified.
examples of good and bad practice
The Commission has also helped co-ordinate EU-wide investigations into
airline ticketing selling websites and mobile phone websites selling ringtones,
wallpapers and other mobile services). For further information, click
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