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Having trouble with the EU administration?

Contact the European Ombudsman

Who can complain and how?

Any citizen of the Union or any natural or legal person residing or having its registered office in a Member State can lodge a complaint with the Ombudsman by mail, fax or E-mail. A complaint form is available from the Ombudsman's office and can also be downloaded from the Ombudsman's Website.

Types of admissible complaints

Many of the complaints lodged with the European Ombudsman concern administrative delay, lack of transparency or refusal of access to information. Some concern work relations between the institutions and their agents, recruitment of staff and the running of competitions. Others are related to contractual relations between the institutions and private firms, for example in case of abrupt termination of a contract.

Public information

A brochure entitled "The European Ombudsman - Could he help you?" containing a complaint form is available from the Ombudsman's office. Every year, the Ombudsman presents his Annual Report to the European Parliament. The Annual Report is translated into all the official languages of the Union. The Ombudsman also has a Website on the Internet which provides detailed and updated information on his activities. Finally, the Ombudsman makes official visits to all the Member States, which enables him to present his work directly to the citizens.

What are his powers?

The Ombudsman has wide powers of investigation. The Community institutions and bodies must supply him with the information he requests and give him access to the files concerned. The Member States must also provide him with information that may help to clarify instances of maladministration by the Community institutions and bodies. If the case is not resolved satisfactorily during the course of the inquiries, the Ombudsman will try to find a friendly solution which puts right the case of maladministration and satisfies the complainant. If the attempt at conciliation fails, the Ombudsman can make recommendations to solve the case. If the institution does not accept his recommendations, the Ombudsman can make a special report on the matter to the European Parliament.

Further information

1, avenue du Président Robert Schuman
B.P. 403
F - 67001 Strasbourg Cedex
tel: 00 33 3 88 17 23 13 - 3 88 17 23 83
fax: 00 33 3 88 17 90 62
e-mail: euro-ombudsman@europarl.europa.eu
web: www.euro-ombudsman.eu.int

Last update: 21/02/2014  |Top