The EU rules oblige Member States to designate "national enforcement bodies", whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe that they have not been treated correctly should contact
- the national enforcement body of the Member State from which the service departed, or
- in case of services departing from third countries the national enforcement body in the Member State of the bus terminal or bus stop of arrival.
National Enforcement Bodies [460 KB] according to Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport.
List of bus terminals [146 KB] designated by the Member States where disabled persons and people with reduced mobility can receive appropriate assistance.
Information material on passenger rights can be ordered at firstname.lastname@example.org.
Please make sure to provide full contact details (name of a contact person, full postal address (no PO Box) and a telephone number) together with the precise number of documents and language versions.