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Passenger rights

Rail - legislation in force in December 2009

Community legislation must lay the foundation for helping passengers to understand and exercise their rights. The single market for passenger rail transport is in the coming. First steps have been taken at national level. EU-wide cross-border rail passenger traffic will be opened to competition in 2010. In this situation the promotion of measures to safeguard the quality of rail services and users' rights are essential and the rail industry will benefit from a level playing field. Community legislation for Rail Passenger Rights will enter into force on 3 December 2009.

In principle, EU rail passenger right are applicable to all rail passenger services in all EU Member States. However, the Regulation gives the possibility for Member States to exempt certain types of services from the application of these rights.

National Enforcement Bodies (NEB) pdf - 241 KB [241 KB] have to guarantee the good application of Regulation 1371/2007 and passengers can lodge a complaint with them.

Contact us (enquiry form)

Contact address where passengers can obtain information on how to exercise their rights: Enquiry form regarding Rail passenger rights.

Information material

Information material on passenger rights can be ordered at

Please make sure to provide full contact details (name of a contact person, full postal address (no PO Box) and a telephone number) together with the precise number of documents and language versions.

Report on the Application of Regulation 1371/2007

Report on the Application of Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers' Rights and Obligations