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Passenger rights

What do we want to achieve ?

To ensure that passengers benefit from the same basic standards of treatment wherever they travel in the Union, the EU is legislating to protect passenger rights on the different modes of public transport.

Contact us (enquiry form)

A contact address where passengers can obtain information on how to exercise their rights is available. If you wish to log a complaint select the appropriate enquiry form:

Over the last thirty years, there has been a boom in mobility in Europe. For millions of citizens travel has become a reality, indeed a right. It would be unacceptable for Community citizens to be lost in myriad national legislations concerning their rights depending on the countries of origin, scale and destination of their journey.

Passengers need a common set of principles applicable to all modes of transport, so that they can be more easily aware of their rights if something goes wrong with their trip, regardless of the mode of transport they use or whether a journey takes place wholly within a single Member State or goes through an intra-Community or external frontier.

As a passenger you have certain rights when it comes to information about your journey, reservation, ticket fare, damage to baggage or in the case of accident, delays and cancellations, denied boarding, or difficulties with package holidays. Specific provisions are included to ensure passengers with reduced mobility are provided with necessary facilities and not refused carriage unfairly.

Recommendations for the holiday period

The EU's top 12 for passengers pdf - 10 KB [10 KB] italiano (it)

Explanatory document (MEMO/09/553, 15/12/2009) български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv)

A European vision for Passengers

Communication on Passenger Rights in all transport modes

Continuity of passenger mobility following disruption of the transport system

Continuity of passenger mobility following disruption of the transport system [SWD(2014) 155] pdf - 122 KB [122 KB]

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