EU legislation and key documents
To protect citizens and support the Commission’s goal of a completing the internal market in products and services the EU has adopted rules covering:
Information for citizens
If you have experienced delays, cancellations, damaged luggage, or have special mobility needs visit the ‘Your Europe’ passenger rights website where you can find information and advice on your rights and how you can get a refund or compensation.
You can find leaflets, posters, videos and all the information material of the passenger rights campaign on Your Europe pages.
You can receive and distribute passenger rights campaign material for free in any EU language by writing at email@example.com
Enquiries and Complaints
Further information on how to exercise your rights:
If you wish to apply for a refund or compensation
For air passengers only, complaint forms are available here: EU Complaint form for air passengers [122 KB] . These complaints must be sent to the airline or competent National Enforcement Body, NOT to the European Commission.
Rail, bus and ship passengers' complaints should be directed to the carrier or company responsible. If this is unsuccessful, or you are not satisfied with the reply you received, then you can complain to the National Enforcement Body in the EU country where the incident took place.
National Enforcement Bodies for air transport
National Enforcement Bodies for rail transport
National Enforcement Bodies for maritime transport
National Enforcement Bodies for road transport
National Enforcement Bodies for persons with reduced mobility travelling by air transport