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Passenger rights

Events

Stakeholder conference on Air Passenger Rights

30 May 2012

Agenda pdf - 182 KB [182 KB]

Minutes pdf - 57 KB [57 KB]

Summary of stakeholder consultation on the possible revision of Regulation 261/2004 pdf - 157 KB [157 KB]

  • Balancing passenger rights and the economic burden

AEA pdf - 705 KB [705 KB] , ACI pdf - 359 KB [359 KB] , BEUC pdf - 195 KB [195 KB]

  • Clarifying and fine-tuning passenger rights

IE NEB (Irish National Enforcement Body) pdf - 151 KB [151 KB] , EPF pdf - 614 KB [614 KB] , IACA pdf - 480 KB [480 KB]

  • Enforcement

Test Achat Belgium pdf - 146 KB [146 KB] , PL NEB (Polish National Enforcement Body) pdf - 162 KB [162 KB] , ERA pdf - 2 MB [2 MB]

  • Complaint handling and individual redress

ECC France pdf - 2 MB [2 MB] , FI NEB (Finnish National Enforcement Body) pdf - 269 KB [269 KB] , ELFAA pdf - 296 KB [296 KB]