Navigation path

Additional tools

Passenger rights

Public consultations

Public consultation on the possible revision of Regulation (EC) No 261/2004 on air passenger rights

"Public consultation on a possible revision of Regulation (EC) 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation and long delay of flights, and complementary measures to amend Regulation (EC) 889/2002"

Consultation period: 19/12/2011 - 11/03/2012

Regulation (EC) 261/2004 introduced important new rights for air passengers in the event of denied boarding, long delay, cancellations and downgrading. The Regulation took effect in 2005 and sets a minimum level of quality standards in order to protect passengers.

The public consultation gathered stakeholders' views on the identification of possible shortcomings of the Regulation and their extent, and on the options to improve its application, either via non-legislative measures or via a revision of the Regulation. In addition, a stakeholder conference was held on 30 May 2012 in cooperation with the European Economic and Social Committee.