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Passenger rights

Public consultations

Application of EU legislation in the field of air passenger rights

Consultation period: 15/12/2009 - 01/03/2010 (extended to 10/03/2010)

The Air Passenger Rights Regulation, the Liability of Air Carriers Regulation, and the Passengers with Reduced Mobility Regulation are aimed at protecting passengers travelling by air. Some of the most important rules concern the obligations of air carriers in the event of denied boarding and of cancellation or long delay of flights, their liability for lost, delayed, or damaged baggage and the rights of passengers with reduced mobility.

The air transport industry has evolved considerably over the last years. Five years after the Air Passenger Rights Regulation became fully applicable it is time to take stock of what has been achieved and what can still be improved on air passenger rights.

Stakeholder Hearing

Brussels, 28 June 2010

Programme pdf - 59 KB [59 KB]


Objective of the consultation

The aim of the consultation is to gather stakeholders' opinions on the existing problems and preferred solutions in order to assess the quality and effectiveness of the implementation and enforcement of Air Passengers' Rights legislation.


Target group(s)

All citizens and organisations. Contributions are particularly sought from beneficiaries of EU funds, NGOs and private entities & public authorities at local, regional, national and/or European level.