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Passenger rights

Passenger rights campaign

Flight delayed? Train cancelled? Luggage lost or damaged? Many citizens still don't know that in case of problems when travelling in the EU they have rights, including assistance and refunding! EU rules on passenger rights are valid no matter how people travel: by plane, train, bus or ship.

People need to know what their rights are!

How? Follow this link or download the "Passenger Rights" app to your smartphone (Google Android , iPhone , iPad , Windows Phone ), and help us spread the word! OR…

Become an active supporter of the passenger rights campaign!

You are a company, a public institution, or any type of organisation: Great! Become an active supporter !
YOU SUPPORT US, WE SUPPORT YOU!

Our active supporters gain visibility in many ways while increasing awareness about passenger rights! Get in touch with us to receive the supporters guide and tool kit: move-infocampaignmaterial@ec.europa.eu

You can support the campaign in many other ways:

  • You are an event organiser:
    Good! You can receive the passenger rights leaflets and posters FOR FREE in any EU language! Just have a look to the campaign material and write to us at move-infocampaignmaterial@ec.europa.eu
  • You are a private citizen:
    Easy! You can do a lot by sharing information with your friends or on social networks, the campaign material on this site is fun, handy and available for free.