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Passenger rights

Vice-President Kallas launches Passenger Rights campaign 2013-2014

For the first time, millions of holiday-makers travelling in the EU this summer will be protected by comprehensive passenger rights – whether travelling by air or rail, and now also by ship, bus and coach. But research shows that two-thirds of passengers are not aware of their rights. For this reason, the Commission is launching a new campaign to inform the many people gearing up to travel this summer about their passenger rights, and how to claim them if needed.

From 25 to 28 June 2013, launch events will take place in Brussels, Athens-Piraeus and Sofia and an air passenger rights information day will be held in Warsaw.

Press Release: Vice-President Kallas launches new passenger rights information campaign [IP/13/595]

Memo: Passenger rights in the EU – Frequently asked questions [MEMO/13/608]

Information material

Information material on passenger rights can be ordered at move-infocampaignmaterial@ec.europa.eu.

Please make sure to provide full contact details (name of a contact person, full postal address (no PO Box) and a telephone number) together with the precise number of documents and language versions.

Campaign material

 

Videos

Bride

Musician

Tennis

Leaflets

Air pdf - 492 KB [492 KB]

Rail pdf - 496 KB [496 KB]

Maritime pdf - 7 MB [7 MB]

Bus/coach pdf - 485 KB [485 KB]

Posters

Air pdf - 977 KB [977 KB] (jpeg jpeg - 110 KB [110 KB] )

Rail pdf - 2 MB [2 MB]  (jpeg jpeg - 135 KB [135 KB] )

Maritime pdf - 726 KB [726 KB]  (jpeg jpeg - 123 KB [123 KB] )

Bus/coach pdf - 2 MB [2 MB]  (jpeg jpeg - 130 KB [130 KB] )

Lost luggage pdf - 527 KB [527 KB]  (jpeg jpeg - 87 KB [87 KB] )

Travel delayed pdf - 582 KB [582 KB]  (jpeg jpeg - 96 KB [96 KB] )

Persons with reduced mobility pdf - 2 MB [2 MB] (jpeg jpeg - 129 KB [129 KB] )

Descriptive posters

Air pdf - 605 KB [605 KB]

Rail pdf - 607 KB [607 KB]

Maritime pdf - 598 KB [598 KB]

Bus/coach pdf - 607 KB [607 KB]