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Passenger rights

Persons with reduced mobility (PRM) - legislation in force since 2007

Video:  Air transport: new rights for people with reduced mobility
(short version: 00:46, long version: 04:27)

Are you a person with a disability or reduced mobility, are you interested in travelling by air or would you like to receive assistance adapted to your needs?

European legislation gives you rights, on the ground and in the air, throughout the European Union. If you consider that these provisions have not been respected, you may bring the matter to the attention of the airport manager or the air carrier. If you are unsatisfied with their responses, you may lodge a complaint with the enforcement body in your country.

PRM Guidelines

On 14 June 2012, the European Commission published guidelines to improve and facilitate the application of Regulation (EC) 1107/2006 [SWD(2012)171] pdf - 99 KB [99 KB] Deutsch (de)español (es)français (fr)italiano (it)polski (pl).

The guidelines are based on a detailed assessment of the Regulation and have been thoroughly discussed with national authorities and other interested parties (air transport industry, consumer representatives and representatives of persons with disabilities or reduced mobility). They are subject to any future interpretation of the Regulation by the European Court of Justice and do not represent an interpretation of the Regulation by NEBs, Member States or the European Commission.

Passenger rights: unfair refusals 'still a problem' for disabled air travellers says Commission [IP/12/602] български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv)

Passenger rights: what passengers with reduced mobility need to know when travelling by air [MEMO/12/422] български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv)

National competent authorities

National Enforcement Bodies pdf - 238 KB [238 KB]  according to Regulation [EC] 1107/2006 from 5 July 2006.

The EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.

Related documents

Summaries of legislation

Rights of people with reduced mobility

Denied-boarding compensation system

Protection of air passengers

Aviation safety: informing passengers of the carrier's identity and the blacklist of high-risk companies

Legislation

Regulation (EC) no 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air

Communication from the Commission on the scope of the liability of air carriers and airports in the event of destroyed, damaged or lost mobility equipment of passengers with reduced mobility when travelling by air [COM(2008) 0510]

Proposal for a Regulation of 16 February 2005 of the European Parliament and of the Council concerning the rights of persons with reduced mobility when travelling by air [COM(2005)47]

Reference documents

NEB meeting, Brussels, 18 February 2014
Minutes of the meeting pdf - 273 KB [273 KB]

Making regulation 1107/2006 a success: 1st NEB meeting, Brussels, 3 December 2008
Minutes of the meeting pdf - 92 KB [92 KB]

Meeting Air Passenger Rights "Regulation 1107/2006 and the PRM: Training the trainers" Brussels, 31 March - 1 April 2008
Minutes of the meeting pdf - 185 KB [185 KB]

First Joint Meeting National Enforcement Bodies Industry Stakeholders "Acting together to make Regulation 1107/2006 a success", Brussels, 25 January 2008
Minutes of the meeting pdf - 124 KB [124 KB]

Press room

Passenger rights: unfair refusals 'still a problem' for disabled air travellers says Commission [IP/12/602] български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv)

Passenger rights: what passengers with reduced mobility need to know when travelling by air [MEMO/12/422] български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv)

The EU ensures access to air transport for persons with reduced mobility [IP/07/1173, 25/07/2007] български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv)

Studies

2010 Report on the assessment on rules on penalties applicable to infringements to Regulation (EC) 1107/2006, concerning the rights of disabled persons and persons with reduced mobility when travelling by air, prepared by the law firm Philippe & Partners

2010 Report of the study "Evaluation of the application of Regulation 1107/2006" by Steer Davies Gleave on the application and enforcement of Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled people and persons with reduced mobility when travelling by air