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Passenger rights
Persons with reduced mobility (PRM) - legislation in force since 2007
Video: Air transport: new rights for people with reduced mobility
(short version: 00:46, long version: 04:27)
Are you a person with a disability or reduced mobility, are you interested in travelling by air or would you like to receive assistance adapted to your needs?
European legislation gives you rights, on the ground and in the air, throughout the European Union. If you consider that these provisions have not been respected, you may bring the matter to the attention of the airport manager or the air carrier. If you are unsatisfied with their responses, you may lodge a complaint with the enforcement body in your country.
National competent authorities
National Enforcement Bodies 
[177 KB] according to Regulation [EC] 1107/2006 from 5 July 2006.
The EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.
Related documents
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Summaries of legislation
Rights of people with reduced mobility
- Legislation
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Reference documents
Making regulation 1107/2006 a success: 1st NEB meeting, Brussels, 3 December 2008
Minutes of the meeting [92 KB] Meeting Air Passenger Rights "Regulation 1107/2006 and the PRM: Training the trainers" Brussels, 31 March - 1 April 2008
Minutes of the meeting [185 KB] First Joint Meeting National Enforcement Bodies Industry Stakeholders "Acting together to make Regulation 1107/2006 a success", Brussels, 25 January 2008
Minutes of the meeting [124 KB] -
Press room
The EU ensures access to air transport for persons with reduced mobility [IP/07/1173, 25/07/2007]All available translations.
- Studies
