Lost, delayed or mishandled luggage?
- Travelling by air
If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damages or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.
What you need to know