EUROPEAN COMMISSION

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Your passenger rights
when travelling by train

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Reimbursement and re-routing

Reimbursement and re-routing

When the delay in arrival at the final destination under the transport contract is expected to be more than 60 minutes, you shall be given the choice between:

  • reimbursement of the full cost of the ticket for the part or parts of the journey not made and for the part already made if the journey is no longer serving any purpose in relation to your original travel plan and you prefer to abandon it and return immediately;
  • continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity;
  • continuation or re-routing, under comparable transport conditions, to the final destination at a later date at your convenience.
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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.