EUROPEAN COMMISSION

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Your passenger rights
when travelling by train

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Information about your rights

Rail companies and station managers are required to inform you about your rights. Rail companies will also keep you informed about their train offers and tickets as well as any delays and other disruptions which may occur on their international rail transport services.

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.