EUROPEAN COMMISSION

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Your passenger rights
when travelling by train

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Compensation of the ticket price in case of delay/cancellation during your international journey

If, when travelling on board of an international rail transport service, your train arrives at least one hour late at the final destination under the transport contract, you are entitled to compensation, provided the cause of the delay was within the control of the railway, as follows:

  • from 60 minutes to 119 minutes of delay: 25%
    of the fare you paid for the delayed train;
  • from 120 minutes of delay: 50% of the fare you paid for the delayed train.

The payment should be made within one month after submitting your claim in vouchers or in cash
(on request).

As a rule, compensation will be paid only if it is at least equivalent to €4. Special compensation rules apply to passes such as InterRail, Eurail, etc. and season tickets.

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.