EUROPEAN COMMISSION

Homepage

Your passenger rights
when travelling by train

Top of the content box

Protection from rail companies failing
to meet their liability obligations

Rail companies have to be properly insured to cover their liabilities under EU passenger rights legislation in respect of their passengers and luggage. Therefore you are protected against any failure of the rail company to meet its liability obligations.

Bottom of the content box

What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.