Your passenger rights
when travelling by train
Compensation in case of injury or death and liability for luggage
Provided the cause of death or injury is not outside
the control of the railway, you or your relatives are entitled to compensation for the loss or damage resulting from death or personal injuries.
The rail company is also liable in case of:
- loss of and damage to hand luggage in case
of death/personal injury;
- loss of and damage to registered luggage.
What should you do if you believe your passenger rights have been infringed?
If you consider that your entitlements under rail passenger rights have been breached:
- You should first contact the railway company or the station manager.
- If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).
NOTE: Complaints should in principle be made in the country where the incident took place.