Your passenger rights
when travelling by train
Information on accessibility
for passengers with reduced mobility
Upon your request, rail companies, ticket vendors and tour operators shall inform you on the accessibility of rail transport services, on the access conditions of passenger coaches and facilities on board.
What should you do if you believe your passenger rights have been infringed?
If you consider that your entitlements under rail passenger rights have been breached:
- You should first contact the railway company or the station manager.
- If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).
NOTE: Complaints should in principle be made in the country where the incident took place.