EUROPEAN COMMISSION

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Your passenger rights
when travelling by train

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Non discriminatory rules for passengers with reduced mobility

Right of transport for passengers with reduced mobility

If you have a disability or if your mobility is reduced, you should be able to travel without difficulties. You are entitled to purchase tickets and reservations at no additional cost. In order to clarify the conditions of access, rail companies and station managers have to develop and apply non-discriminatory access rules.

Video clip of 'Assistance for persons with reduced mobility'

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.