Your passenger rights
when travelling by train

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Travelling in security

Rail companies, infrastructure managers and station managers are legally obliged to take adequate measures to ensure your personal security in stations and onboard trains.

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.