Your passenger rights
when travelling by train
Travelling in security
Rail companies, infrastructure managers and station managers are legally obliged to take adequate measures to ensure your personal security in stations and onboard trains.
What should you do if you believe your passenger rights have been infringed?
If you consider that your entitlements under rail passenger rights have been breached:
- You should first contact the railway company or the station manager.
- If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).
NOTE: Complaints should in principle be made in the country where the incident took place.