EUROPEAN COMMISSION

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Your passenger rights
when travelling by train

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Buying your ticket without any hassle

You have the choice to purchase your ticket in staffed stations, for instance, at tickets counters or at selling machines, or, in most cases, also via the Internet.

However, where none of these possibilities are available, you may instead also have the possibility
to buy your ticket on the train.

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.