Your passenger rights
when travelling by air
According to EU legislation, when you purchase a ticket for flights departing from EU airports, the applicable conditions should be made clear to you.
The final price to be paid should be indicated at all times and it should include the applicable air fare, as well as applicable taxes, and charges, surcharges and fees which are unavoidable and foreseeable at the time of publication.
It should also show you the breakdown between the fare, the taxes, the airport charges and finally the other charges, surcharges and fees.
Optional price supplements should be communicated
in a clear, transparent and unambiguous way at the start
of the booking process and your acceptance of them should be on an "opt-in" basis.
What should you do if you believe your passenger rights have been infringed?
If you consider that your entitlements under air passenger rights legislation have been breached:
- You should first contact the airline or - for issues related to persons with reduced mobility - the airport.
- If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).
NOTE: Complaints should in principle be filed in the country where the incident took place.