Your passenger rights
when travelling by air
The organisers and retailers of package holidays are obliged to provide precise, complete information about booked package holidays. They are obliged to honour contractual terms and to protect passengers in the event of insolvency. Package tour operators must give accurate information on the holiday booked, comply with contractual obligations
and protect passengers in the case of the organiser's insolvency.
What should you do if you believe your passenger rights have been infringed?
If you consider that your entitlements under air passenger rights legislation have been breached:
- You should first contact the airline or - for issues related to persons with reduced mobility - the airport.
- If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).
NOTE: Complaints should in principle be filed in the country where the incident took place.