Your passenger rights
when travelling by air

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Identity of the airline

Identity of the airline

You must be informed, in advance, about which airline is operating your flight.

Airlines found to be unsafe are banned or restricted within the European Union.

They are listed at:

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under air passenger rights legislation have been breached:

  • You should first contact the airline or - for issues related to persons with reduced mobility - the airport.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be filed in the country where the incident took place.