Your passenger rights
when travelling by air

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You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least
14 days before the flight, or you were rerouted close
to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
In addition the airline must offer you the choice between:

  • reimbursement of your ticket within seven days;
  • re-routing to your final destination under similar conditions;
  • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).
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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under air passenger rights legislation have been breached:

  • You should first contact the airline or - for issues related to persons with reduced mobility - the airport.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be filed in the country where the incident took place.