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Unfair refusals 'still a problem' for disabled air travellers says Commission

Commissioner Kallas with Joachim Gérard

Many disabled and reduced mobility air travellers still face problems of unjustified refusals, and other unfair demands when attempting to travel. As thousands of disabled Paralympians and spectators prepare to travel to London for the 2012 Olympic Games, the Commission has published guidelines to clarify their rights when travelling by air.

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Passenger Rights logo and a wheelchair in an airport

What passengers with reduced mobility need to know when travelling by air

The Commission has published guidelines clarifying the rights of disabled passengers and people with reduced mobility when they travel by air.

The Guidelines are published before the 2012 Olympics - one of the biggest sporting events in the world - which will take place in London this summer, specifically to facilitate the travel of participating athletes and many EU citizens with reduced mobility who still come across problems when travelling by air.

The guidelines are based on a detailed assessment of the Regulation concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

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