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Citizens' corner

Passengers rights

Passenger travel has more than doubled since 1970. At the same time, the air transport sector has seen a number of changes: the emergence of low cost airlines, the restructuring of other airlines, the opening up of new routes, and the availability of information or tickets on the internet with a general reduction in fares. However, the quality of the services on offer and the protection of passengers' rights remain inadequate, particularly on international routes. In the light of this, the Commission published a White Paper on European transport policy in which it committed itself to placing users at the heart of transport policy.