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Europe Direct

Europe Direct

Get all the answers to your questions on the EU, in your own European language from the Europe Direct call centre.

Questions about Trade?

This page provides you with the contact points for your questions on European trade matters. Please select one of the tabs below according to your interest.

For enquiries on general European policies, you may want to contact Europe Direct.


The Directorate-General for Trade conducts the EU's common policy on trade with countries beyond the EU borders.

This covers, among other things, Trade negotiations with countries outside the EU, improving market access for exporters and importers, ensuring that fair practices are applied to international trade and assessing the environmental and social impacts of trade.

Find the list of meetings of the Director-General.

We often receive enquiries that fall outside the scope of our work, such as questions about trade between EU countries, export/import promotion, import duties and taxation, consumer protection or recruitment in the European Commission.

Therefore we invite you to check on the "Other sources" tab to see whether your question can be better handled by another service of the European Commission.

For general questions on Trade:
Online enquiry form

Send your enquiry on matters related to EU common policy on external trade using our online enquiry form or by postal mail.

Press enquiries

EU Trade Spokesperson

Postal mail :

Information, Communication and Civil Society unit - Trade A3
European Commission
B-1049 Brussels, Belgium

Trade defence

Trade defence includes the defence of European production against international trade distortions such as unfair subsidisation or dumping.

Processing of personal data in investigation-related documents

Documents processed during an investigation are stored in a document management system named Sherlock. The privacy statement pertaining to this application can be consulted here: Sherlock privacy statement.

Visiting address

European Commission
Directorate-General for Trade, Directorate H
Rue de la Loi 170,
B - 1000 Brussels

Information Contact Point
Office of Complaints
Helpdesk - Small and medium-sized enterprises (SMEs)
Mailing address

European Commission
Directorate-General for Trade, Directorate H
(Office CHAR 04/039)
B - 1049 Brussels

Support office - Trade actions against EU exporters
Helpdesk - Enlargement trade defence issues
Office of Refunds
Hearing officer

The EU Commission uses an independent mediator (Hearing Officer) to guarantee due process and the right of defence in trade proceedings.

Find out more about the role of the Hearing Officer

Mailing address:

European Commission
Hearing Officer
(Office CHAR 03/133)
B - 1049 Brussels

Export information

Please note that Export Promotion from third countries into the EU is not part of the European Commission's task.The Directorate General for Trade is therefore unable to assist exporters with finding customers, suppliers or partners. Sources of information about import/export are listed below.

Exporting from the EU to a non-member country

For information and enquiries, please consult the Market Access Database (accessible only to EU citizens).

Waste Shipment enquiries and submissions

European Commission
Directorate-General for Trade, Unit D.1
Charlemagne building, office 9/024
Rue de la Loi, 170 B-1049 Bruxelles Belgium

Exporting from a developing country to the EU

For information and enquiries, please consult the Export Helpdesk.

Customs, quotas, taxation, tariffs, duties and ceilings

The European Commission's Taxation and Customs Union website

Other sources

If you are unable to find particular services or information on this website, it could be outside of the Directorate General for Trade's scope of activity. Here are some other commonly requested resources:

Customs, quotas, taxation, tariffs, duties and ceilings
Internal market
Careers and internships
Promoting trade
Free movement of goods within the EU
Consumer rights within the EU
Member States
Access to documents

Citizens and residents of the European Union have the right to access documents from the European Parliament, the Council and the European Commission (Article 15 of the Treaty on the functioning of the EU)

In order to facilitate access to documents, an online register has been put in place with reference to Commission documents produced since January 2001 (legislative documents, agendas and minutes of Commission meetings)

To request a copy of an internal (unpublished) document or a document that does not appear in the register, please fill in the document request form.

Scope of the access to documents regulation, limitations and deadlines for handling the requests are all detailed in the guide for the citizens.