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  • 22/08/2016

    Cost–benefit analysis of remedial interventions for the long-term unemployed

    Addressing long-term unemployment is one of the objectives of the European Network of Public Employment Services (PES), as defined in Art 2 of the Decision on enhanced cooperation between PES. In its work programme for 2015, the Network included activities addressing the role of PES in the area of long term unemployment including (at the request of the European Commission, EC), a working group on the integration of the long term unemployed.

    This publication is available only in English in electronic format.

  • 30/06/2016

    Inclusive Business Creation - Good Practice Compendium

    This compendium contains 20 case studies of public programmes in European countries that are successfully supporting business creation by people from disadvantaged and under-represented groups in entrepreneurship. The populations targeted by these programmes include youth, women, seniors, the unemployed, immigrants, ethnic minorities and people with disabilities. Each programme description details the programme’s activities and approach, assesses the challenges faced in development and implementation, and offers tips for successful transfer to other contexts.

    This publication is only available in electronic format in English. German and French versions will follow.

  • 26/05/2016

    Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems

    This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.

  • 26/05/2016

    Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs

    This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.

  • 25/04/2016

    Institutional moral hazard in the multi-tiered regulation of unemployment and social assistance benefits and activation

    This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.