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25/05/2016

Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems  (25/05/2016)

Catalog N. :KE-02-16-407-EN-N

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.

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English

Número de descarregamentos:25

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25/05/2016

Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs  (25/05/2016)

Catalog N. :KE-02-16-337-EN-N

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.

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English

Número de descarregamentos:20

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25/04/2016

Institutional moral hazard in the multi-tiered regulation of unemployment and social assistance benefits and activation  (25/04/2016)

Catalog N. :KE-04-16-363-EN-N

This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.

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English

Número de descarregamentos:266

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15/02/2016

Make a difference – Drop'pin and go far  (15/02/2016)

Catalog N. :KE-04-15-657-EN-N

Drop’pin is an online portal that aims to help young people get a foot on the employment ladder. It’s designed to bring those looking to better their knowledge, skills and abilities closer to organisations offering opportunities to improve them, including corporates, SMEs and NGOs. Looking for an apprenticeship, traineeship, mentoring or e-learning courses? Drop’pin has a wide range of opportunities spanning a number of sectors across Europe. Whether you’re a young person looking for your first big break or an organisation looking for your stars of the future, Drop’pin and go far.

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English

Número de descarregamentos:356

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15/02/2016

A recipe book for social finance  (15/02/2016)

Catalog N. :KE-01-15-889-EN-N

Designed for practitioners such as social enterprises, investors, social finance intermediaries, market builders and social enterprise support organisations, this publication will guide you step by step through the process of designing and implementing initiatives to develop social finance instruments and markets. You will discover that there is no tried-and-tested formula or recipe and that there are challenges at whatever level you operate. This practical guide provides good examples and practices that you can learn from and adapt to help you avoid possible pitfalls. Checklists and key questions at the end of each chapter will help you summarise what you have learned and move to the next step.

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English

Número de descarregamentos:1062

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23/09/2015

A European Unemployment Benefit Scheme - The rationale and the challenges ahead  (23/09/2015)

Catalog N. :KE-02-15-740-EN-N

This working paper constitutes the first deliverable of the study “Feasibility and Added Value of a European Unemployment Benefit Scheme”, commissioned by DG EMPL and carried out by a consortium led by CEPS. The objective of the paper is to frame the debate on a European shock absorber around its origins on the one hand, and its most controversial aspects, on the other.

This publication is available only in electronic version in English.

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Número de descarregamentos:1639

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21/08/2015

Report on the European Parliament Preparatory Action on the Youth Guarantee  (21/08/2015)

Catalog N. :KE-02-15-599-EN-N

In 2012 the European Parliament asked the Commission to set up a Preparatory Action to support  Member States in  building Youth Guarantee partnerships and trialling associated services among young people aged 15-24. 18 pilot projects were launched between August and December 2013, with each delivered over a 12-month period. This report offers a detailed review of the Preparatory Action, individual pilot projects funded by it in particular. It explores the relevance, effectiveness, efficiency and added value of the pilot projects and presents conclusions related to the organisation and potential of the pilots. An executive summary in six languages (see below) and six individual case studies are also available.

Table of contents

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Deutsch English español français italiano română

Número de descarregamentos:1645

Publicações conexas

10/08/2015

Policy Brief on Social Impact Measurement for Social Enterprises - Policies for Social Entrepreneurship  (10/08/2015)

Catalog N. :KE-04-15-192-EN-N

This policy brief on social impact measurement for social enterprises was produced by the OECD and the European Commission. It presents the issues and ongoing debates surrounding social impact measurement and provides concrete examples of measurement methods. It highlights the concept of proportional measurement, in other words balancing up the costs and benefits of the measuring process. The policy brief also looks at guidance and resources for use by social enterprises and how to create a more widespread culture of measurement among stakeholders despite their often limited human and financial resources.
This publication is available in electronic format in English, French and German.

22/06/2015

European Alliance for Apprenticeships - Good for Youth, Good for Business  (22/06/2015)

Catalog N. :KE-01-15-411-EN-C

Work-based learning, in particular apprenticeships can enhance employability, notably of young people, and help to address the skills shortages to better match companies' needs. Of great benefit to learners and companies alike, these schemes also contribute to Europe's objective of ensuring sustainable growth and employment. This brochure focuses on the European Alliance for Apprenticeships (EAfA) launched in 2013 and addresses the challenges and possible answers of how to strengthen the quality, supply and image of apprenticeships. This is also in line with the new set of medium-term deliverables agreed at European level in the field of VET for the period 2015-2020. The brochure features examples of successful and inspiring apprenticeship and other work-based learning policy initiatives and projects across Europe.

This publication is available in printed and electronic format in English, French and German.

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Deutsch English français

Número de descarregamentos:4790

Publicações conexas