Catalog N. :KE-02-16-407-EN-N
This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.
Catalog N. :KE-02-16-337-EN-N
This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.
Catalog N. :KE-04-16-363-EN-N
This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.
Catalog N. :KE-01-15-889-EN-N
Designed for practitioners such as social enterprises, investors, social finance intermediaries, market builders and social enterprise support organisations, this publication will guide you step by step through the process of designing and implementing initiatives to develop social finance instruments and markets. You will discover that there is no tried-and-tested formula or recipe and that there are challenges at whatever level you operate. This practical guide provides good examples and practices that you can learn from and adapt to help you avoid possible pitfalls. Checklists and key questions at the end of each chapter will help you summarise what you have learned and move to the next step.
Catalog N. :KE-04-15-657-MT-C
Il-qgħad fost iż-żgħażagħ hu għoli u bosta żgħażagħ fl-Ewropajeħtiġilhom l-għajnuna biex ipoġġu sieqhom mas-sellum tal-impjiegiu jibdew il-ħajja professjonali tagħhom. Drop’pin hi dik l-għajnuna.Drop’pin hi l-post li fih jiġu skambjati l-opportunitajiet għaż-żgħażagħEwropej. Hi timmira li ssaħħaħ il-kapaċità għall-impjegabbiltà ul-ħiliet taż-żgħażagħ, u li jitnaqqas id-distakk bejn l-edukazzjoni ul-ewwel impjieg. Tlaqqa’ flimkien organizzazzjonijiet privati u pubbliċili qed jaħdmu biex inaqqsu l-qgħad fost iż-żgħażagħ.Drop’pin taħdem fuq żewġ livelli: billi tgħaqqad liż-żgħażagħ ma’opportunitajiet ta’ taħriġ u tagħlim ibbażati fuq ix-xogħol u billitlaqqa’ flimkien organizzazzjonijiet ma’ organizzazzjonijiet. F’kull każ,l-għan hu l-istess: il-mobilizzazzjoni u t-twassil f’azzjoni tal-ideat ur-riżorsi kollha biex l-impjegabbiltà taż-żgħażagħ tingħata għajnunasabiex tissaħħaħ fl-Ewropa.
Catalog N. :KE-BD-15-001-EN-N
Success in raising employment levels and living standards in Europe depends on effective support policies as well as positive macro-economic strategies. In this respect, this year’s Employment and Social Developments review addresses a range of issues.
It starts by looking at the contribution of entrepreneurship and self-employment to job creation and growth and the need to tackle the difficulties faced by the self-employed and notably micro and small companies. It then looks at the role of labour legislation in supporting more and better jobs and the need to strike the right balance between flexibility and protection. It then moves on to look at the best actions to avoid unemployment turning into long-term unemployment and inactivity. More broadly, given technology change, globalisation and population ageing, which translates into a reduction in the working-age population, the EU needs to increase employment and increase productivity. Mobility and migration can play an important role here. In relation to this, Europe needs to improve skills and better match skills with evolving demands. It also needs to promote labour market participation of older workers and women. Social policies, including pension policies and family policies (for example, child care and long-term care), can support longer working lives and increase employment of women. Promoting social dialogue and the involvement of social partners in the development of employment and social policies may help the implementation and effectiveness of such policies.
The review is available in printed and electronic format in English. All the graphs and tables can be downloaded both in gif and excel format by accessing the individual chapters.
This publication was presented at the #ESDE2015 conference on 21 January 2016.
Table of contents
Catalog N. :KE-02-15-740-EN-N
This working paper constitutes the first deliverable of the study “Feasibility and Added Value of a European Unemployment Benefit Scheme”, commissioned by DG EMPL and carried out by a consortium led by CEPS. The objective of the paper is to frame the debate on a European shock absorber around its origins on the one hand, and its most controversial aspects, on the other.
This publication is available only in electronic version in English.
Catalog N. :KE-02-15-599-EN-N
In 2012 the European Parliament asked the Commission to set up a Preparatory Action to support Member States in building Youth Guarantee partnerships and trialling associated services among young people aged 15-24. 18 pilot projects were launched between August and December 2013, with each delivered over a 12-month period. This report offers a detailed review of the Preparatory Action, individual pilot projects funded by it in particular. It explores the relevance, effectiveness, efficiency and added value of the pilot projects and presents conclusions related to the organisation and potential of the pilots. An executive summary in six languages (see below) and six individual case studies are also available.
Table of contents
Catalog N. :KE-04-15-192-EN-N
This policy brief on social impact measurement for social enterprises was produced by the OECD and the European Commission. It presents the issues and ongoing debates surrounding social impact measurement and provides concrete examples of measurement methods. It highlights the concept of proportional measurement, in other words balancing up the costs and benefits of the measuring process. The policy brief also looks at guidance and resources for use by social enterprises and how to create a more widespread culture of measurement among stakeholders despite their often limited human and financial resources.
This publication is available in electronic format in English, French and German.
Catalog N. :KE-01-15-411-EN-C
Work-based learning, in particular apprenticeships can enhance employability, notably of young people, and help to address the skills shortages to better match companies' needs. Of great benefit to learners and companies alike, these schemes also contribute to Europe's objective of ensuring sustainable growth and employment. This brochure focuses on the European Alliance for Apprenticeships (EAfA) launched in 2013 and addresses the challenges and possible answers of how to strengthen the quality, supply and image of apprenticeships. This is also in line with the new set of medium-term deliverables agreed at European level in the field of VET for the period 2015-2020. The brochure features examples of successful and inspiring apprenticeship and other work-based learning policy initiatives and projects across Europe.
This publication is available in printed and electronic format in English, French and German.