N° de catalogue :KE-02-16-407-EN-N
This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.
N° de catalogue :KE-02-16-337-EN-N
This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.
N° de catalogue :KE-04-16-363-EN-N
This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.
N° de catalogue :KE-04-15-657-EN-N
Drop’pin is an online portal that aims to help young people get a foot on the employment ladder. It’s designed to bring those looking to better their knowledge, skills and abilities closer to organisations offering opportunities to improve them, including corporates, SMEs and NGOs. Looking for an apprenticeship, traineeship, mentoring or e-learning courses? Drop’pin has a wide range of opportunities spanning a number of sectors across Europe. Whether you’re a young person looking for your first big break or an organisation looking for your stars of the future, Drop’pin and go far.
N° de catalogue :KE-01-15-889-EN-N
Designed for practitioners such as social enterprises, investors, social finance intermediaries, market builders and social enterprise support organisations, this publication will guide you step by step through the process of designing and implementing initiatives to develop social finance instruments and markets. You will discover that there is no tried-and-tested formula or recipe and that there are challenges at whatever level you operate. This practical guide provides good examples and practices that you can learn from and adapt to help you avoid possible pitfalls. Checklists and key questions at the end of each chapter will help you summarise what you have learned and move to the next step.
N° de catalogue :KE-02-15-740-EN-N
This working paper constitutes the first deliverable of the study “Feasibility and Added Value of a European Unemployment Benefit Scheme”, commissioned by DG EMPL and carried out by a consortium led by CEPS. The objective of the paper is to frame the debate on a European shock absorber around its origins on the one hand, and its most controversial aspects, on the other.
This publication is available only in electronic version in English.
N° de catalogue :KE-02-15-599-EN-N
In 2012 the European Parliament asked the Commission to set up a Preparatory Action to support Member States in building Youth Guarantee partnerships and trialling associated services among young people aged 15-24. 18 pilot projects were launched between August and December 2013, with each delivered over a 12-month period. This report offers a detailed review of the Preparatory Action, individual pilot projects funded by it in particular. It explores the relevance, effectiveness, efficiency and added value of the pilot projects and presents conclusions related to the organisation and potential of the pilots. An executive summary in six languages (see below) and six individual case studies are also available.
Table of contents
N° de catalogue :KE-04-15-192-FR-N
Cette synthèse sur la mesure de l’impact social pour les entreprises sociales a été produite par l’OCDE et la Commission européenne. Elle présente les enjeux et les débats en cours sur la mesure de l’impact social et fournit des exemples concrets de méthodes de mesure. Elle met en évidence la notion de mesure proportionnelle, en d’autres termes l’équilibrage des coûts et les avantages du processus de mesure. La synthèse s’intéresse également à l’orientation et aux ressources à utiliser par les entreprises sociales et à la façon de créer une culture plus étendue de mesure entre les parties prenantes malgré leurs ressources humaines et financières souvent limitées.
Tous ces documents sont disponibles en allemand, en anglais et en français
N° de catalogue :KE-01-15-411-EN-C
Work-based learning, in particular apprenticeships can enhance employability, notably of young people, and help to address the skills shortages to better match companies' needs. Of great benefit to learners and companies alike, these schemes also contribute to Europe's objective of ensuring sustainable growth and employment. This brochure focuses on the European Alliance for Apprenticeships (EAfA) launched in 2013 and addresses the challenges and possible answers of how to strengthen the quality, supply and image of apprenticeships. This is also in line with the new set of medium-term deliverables agreed at European level in the field of VET for the period 2015-2020. The brochure features examples of successful and inspiring apprenticeship and other work-based learning policy initiatives and projects across Europe.
This publication is available in printed and electronic format in English, French and German.
N° de catalogue :KE-04-15-399-EN-N